Terms and Conditions
Welcome to The Perfume Brand. By using our website and making a purchase in our store, you agree to the following terms and conditions. Please read them carefully.
Payment Information
All payments for purchases made through our website are processed via our trusted payment service providers, Klarna, Paytrail, Qliro and Shopify Payments. We accept payments through the following methods:
Credit and debit cards
Qliro, Klarna & Paytrail
Payments are processed in EURO, and the final transaction amount will be displayed in this currency at checkout.
Delivery
We offer delivery to selected countries in Europe. Delivery times and fees may vary depending on your location and the delivery method you choose at checkout.
Delivery times: Orders are typically delivered within 2-7 business days.
Shipping costs: Shipping costs are calculated based on the delivery destination and displayed at checkout.
Please ensure that the provided delivery address is correct to avoid delays. Any delays caused by incorrect address information are the responsibility of the customer.
Return Policy
At The Perfume Brand, your satisfaction is our priority. If you are not completely satisfied with your order, we offer a simple and hassle-free return policy to make your shopping experience enjoyable and stress-free.
Return Conditions
You can return unopened products within 30 days from the purchase date. The product must be unopened, unused, and in its original packaging with all labels and seals intact.
Return Process
To initiate a return, please contact our customer service at hello@theperfumebrand.com and provide your order number and information about the product you wish to return. Once your return request is approved, we will provide you with a return number and instructions on how to return the product.
Please securely pack the unopened product in its original packaging to avoid damage during transport. Clearly write the return number on the outside of the package.
Please note that you are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that your return reaches us safely.
Once we have received the returned product, we will inspect it to ensure it meets the return conditions. After approval, the refund will be processed within 7 business days.
Refunds will be issued to the original payment method used for the purchase. Shipping costs are non-refundable. Please note that it may take a few business days for the refund to appear on your account, depending on your financial institution.
Exceptions: We do not accept returns of opened or used products for hygiene reasons.
If you have any questions about our return policy, please feel free to contact our customer service at hello@theperfumebrand.com.
Dispute Resolution
In case of a dispute, we will do our best to resolve the issue amicably. If a solution cannot be reached, all disputes will be handled according to Finnish law. You may also contact the Finnish Consumer Agency for assistance.
Currency
All transactions on our website are conducted in EURO. Please note that if your payment method is in a different currency, your bank or payment service provider may charge additional fees for currency conversion.
Privacy Policy
Your privacy is important to us. Please read our [Privacy Policy] to understand how we collect, use, and protect your personal data.
Security Measures
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes encryption and secure payment processing through our payment service providers.
Changes to Terms
We reserve the right to update these terms and conditions at any time. Any changes will be posted on this page, and the date of the latest revision will be reflected at the top of the page.
By continuing to use our website after changes have been made, you accept these changes.
Contact Us
If you have any questions regarding our Terms and Conditions or Privacy Policy, please contact our customer service at hello@theperfumebrand.com or via our contact form on the website.
