At The Perfume Brand, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return policy to make your shopping experience pleasant and worry-free.

You can return unopened products within 30 days of the purchase date.

The product must be unopened, unused and in the original packaging with all labels and seals intact.

To initiate a return, please contact our customer service at hello@theperfumebrand.com with your order number and details of the product you wish to return.

Once your request is approved, you will receive instructions on how to return the product.

Securely pack the unopened product in its original packaging to prevent damage during shipping.

You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe arrival of your return.

After receiving the returned product, we will inspect it to ensure that it meets the return conditions. Once approved, we will process your refund within 7 business days.

Refunds will be issued to the original payment method used for purchase. Shipping costs are non-refundable.

Please note that it may take a few business days for the refund to be reflected in your account, depending on your financial institution.

We do not accept returns on opened or used products for hygiene reasons.

If you have any questions or concerns regarding our return policy, please contact our customer service at hello@theperfumebrand.com.

Thank you for choosing The Perfume Brand. We appreciate your trust in our products.

The Perfume Brand, officially TPB Nordics Oy Ab, business ID 3412812-5, with its address in Pietarsaari, Finland, is the controller responsible for the processing of your personal data in accordance with the General Data Protection Regulation (GDPR).

We are committed to ensuring that your privacy is protected when using our digital services and online store.

Collection and Processing of Personal Data
We collect personal data that you voluntarily provide, such as when making a purchase, signing up for our newsletter, or participating in competitions. We process your personal data mainly based on:

Performance of a contract: To fulfill orders, deliver goods, and manage payments.

Consent: For sending newsletters and marketing communications.

Legal obligations: For accounting and bookkeeping purposes.

The data we collect may include your name, address, email address, telephone number, and purchase history.

We do not store or access your payment card information or your personal ID number. This data is processed securely by our payment partners Klarna and Shopify Payments.

Data Storage Period
We retain your personal data only as long as necessary for the purposes described above:

For purchases: data is retained for up to 6 years in compliance with accounting regulations.

For marketing communications: until you withdraw your consent (unsubscribe).

For inactive customer accounts: personal data may be deleted after 2 years of inactivity.

Third Parties and Transfers
We share your data only with trusted partners necessary for operating our services, including:

Shopify (website platform and hosting)

Klarna and Shopify Payments (payment processing)

Delivery partners (e.g., Postnord)

Some of these partners may process data outside the EU/EEA. In such cases, appropriate safeguards such as Standard Contractual Clauses (SCCs) are used to protect your data.

Security Measures
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

Your Rights
You have the right to:

Access the personal data we process about you.

Request correction of incorrect or incomplete data.

Request the deletion of your personal data (subject to statutory retention requirements).

Object to the processing of your personal data for direct marketing purposes.

Withdraw your consent at any time (for consent-based processing).

File a complaint with the Finnish Data Protection Ombudsman (Tietosuojavaltuutetun toimisto).

You can exercise your rights by contacting us at hello@theperfumebrand.com.